Return Policy

Orders Over 90 Days
Orders that are older than 90 days and have not been produced or shipped are not eligible for a refund and will not be considered for reimbursement..
Any order exceeding 90 days will instead be issued an in-house store credit for use toward future purchases..

General Return Policy
To maintain our low-price policy, the following return conditions apply:.
Every item is individually inspected prior to shipment to ensure it is free from defects.
All returns are at the buyer’s expense.
A Return Authorization Number (RA#) is required for all returns; unauthorized returns will not be accepted.
All claims must be made within 7 days of receiving your order.
Returned items must be unused and in original condition.
Please contact our customer service department to request a Return Authorization Number and return instructions before sending any items back..

Non-Returnable Items
The following items are non-refundable and non-returnable:.
Personalized, monogrammed, or custom logo mats.

These products are made to order based on your specific design and size requirements and therefore cannot be returned, exchanged, or resold..
Restocking Fees.
A 20% restocking fee will apply to returns of the following products:.
Grimefighter Series Entrance Mats.
Carpet Mat Classic Entrance Mats.
Anti-Fatigue Mats.
Any non-standard sized or custom-cut non-logo mats.
All Warehouse Sale items.